Strategic Plan 2019 - 2021


our unique purpose

Creating Links aims to develop resilient, productive
and inclusive communities and families.


our success

“Communities for the Future”

Creating Links aspires to be a leading community service provider, strengthening and building community capacity.


what is important to us

We are an evolving, forward thinking organisation
that values:

  • Resilience
  • Diversity
  • Innovation
  • Collaboration

Our Strategies - How we will make a difference

Strategy 1. Innovation & Growth

  • Develop sustainable business growth across the region in line with Creating
    Links vision
  • Explore and develop new service delivery directions using knowledge and
    evidence-based outcomes in response to community needs.
  • Further develop and embed evidence-based and outcomes-focussed
    frameworks across all business areas.


Strategy 2. Positive Stakeholder Outcomes

  • Explore opportunities to expand preservation and permanence models of support for children and families.
  • Improve outcomes for clients across all wellbeing and lifestyle domains.
  • Strengthen evidence based practice across the organisation


Strategy 3. Strengthening Foundations

  • Strengthen our Financial Management framework to deliver long term organisational viability.
  • Build capacity of technological platforms to ensure quality service provision
  • Enrich our governance framework to support organisational excellence


Strategy 4. Our People

  • Strengthen our commitment for a safe, sustainable and respectful culture across the organisation
  • Develop a robust recruitment drive and process that delivers engaged and committed volunteers
  • Review, strengthen and implement dynamic workforce planning process Enhance mechanisms for knowledge management, learning and development and practice