We want to hear from you!

Your feedback is invaluable to us. Whether it's praise, suggestions, concerns, or issues, your input is vital for our ongoing enhancement and the delivery of exceptional service and support.

We strive for you to feel assured in expressing your thoughts on our services or addressing any concerns, with the assurance that we will handle them promptly, impartially, and openly.

Feedback and complaints

The Process

Acknowledgement

We recognise and respond to your feedback, complaints, or compliments within 24 hours.

Inquiry

If your feedback constitutes a complaint, we conduct an investigation aimed at determining the appropriate course of action to achieve a satisfactory resolution.

Response

We inform you of the outcome and rationale behind our decision, along with any steps taken by our organisation. If you remain dissatisfied, we are open to conducting additional investigations.

Follow through

After addressing your concerns to your satisfaction, we may subsequently check in to verify any ongoing enhancements.

We value your feedback!

We value your feedback and will use this form to help improve our services. We provide multiple ways for you to submit your feedback or complaints. Please see the below options:

Feedback Form

    Feedback Type:

    Service Type:

    Feedback and Complaints FAQ's

    Below are some of our most frequently asked questions relating to providing feedback and complaints.

    We recognise the rights of all people to lodge a complaint or provide feedback about any aspect of our services. We value your feedback and are here to help.

    You can provide feedback or submit a complaint to Creating Links about:

    ⦁ A service – are these delivered in line with what you want?
    ⦁ A member of staff
    ⦁ How you were treated
    ⦁ Something else – are we doing well? Where can we do better?

    We are dedicated to upholding your privacy and ensuring confidentiality. When submitting a complaint, you have the option to remain anonymous.

    At Creating Links, our foremost effort is to address and resolve complaints at the local level.

    If you prefer not to communicate directly with your assigned worker or the manager, simply indicate this in your complaint, and we will identify the most suitable person for you to contact. Rest assured; we only disclose information to individuals essential for resolving the issue at hand. Your trust and privacy are of utmost importance to us.

    No. This is personal preference. In the event that you don’t feel comfortable calling or vice versa; Creating Links provides multiple ways to handle accepting feedback and complaints

    When you submit feedback or a complaint to Creating Links, you have the option to provide your contact information for ongoing communication or to opt for complete anonymity.

    If you’d like to escalate your feedback or complaint, there are external agencies that can assist.

    For all other enquiries, visit the contact page

    Contact Page